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by Josh @ 16:06:54, May 01, 2013 just like the regular customer service in the branches and over the phone, this reward department sucks as well. Order a gift card with rewards and while it was sent by mail I never received it they send there is no way for me to prove it wasn't received and that I could not request another. Same thing happened with Citi Bank and they sent me a form to reorder another gift card. Bacnk of America is Bank of A******s.